Effective Date: January 27, 2026
Applicable to deliveries within Ontario, Canada.

At Urbis Concepts, we deliver solid hardwood furniture carefully, professionally, and with clear communication at every step.

Shipping Area

We currently deliver within select service areas in Ontario, including the Greater Toronto Area (GTA).

Delivery eligibility is confirmed at checkout or by our team prior to fulfillment.

We do not offer nationwide or international shipping at this time.

Delivery Options

Deliveries are completed through:

  • Trusted local delivery partners

  • In-house or contracted freight teams

Depending on the product and delivery address, delivery may include:

  • Curbside delivery

  • Threshold delivery

  • Room-of-choice delivery

If white glove delivery or installation is included, it will be clearly stated on the product page or invoice.

Assembly is not included unless explicitly stated.

Delivery Timeframes

Delivery timelines are estimates and may vary.

Typical timelines:

  • In-stock items: 7–14 business days

  • Made-to-order or presale items: Timeline communicated at purchase

Delays may occur due to production schedules, weather conditions, or carrier availability.

If delays occur, we will communicate proactively.

Delivery Scheduling

Once your order is ready:

  • Our team or delivery partner will contact you to schedule a delivery window.

Customers are responsible for:

  • Providing accurate contact details

  • Being available during the scheduled delivery window

  • Ensuring safe and accessible delivery conditions

Missed delivery appointments may result in additional delivery or storage fees.

Inspection Upon Delivery (Important)

Please inspect your order immediately upon arrival.

If damage is visible:

  • Note it with the delivery driver before signing

  • Take clear photos of the item and packaging

Failure to document damage at delivery may affect eligibility for claims.

For full details, refer to our Return & Refund Policy.

Damage During Transit

Shipping damage claims must be submitted:

  • Within 48 hours of delivery

  • With clear photo or video documentation of:

    • The item

    • Internal and external packaging

    • Shipping labels

Claims submitted outside this window or without documentation may not be approved.

Shipping Fees

  • Shipping fees (if applicable) are shown at checkout or quoted before delivery.

  • Shipping and handling fees are non-refundable.

Address & Site Access

Customers are responsible for providing accurate delivery information.

Urbis Concepts is not responsible for delays, additional costs, or failed deliveries due to:

  • Incorrect addresses

  • Restricted access buildings

  • Elevators not available

  • Inaccessible driveways or staircases

If special access requirements exist, please notify us prior to scheduling delivery.

Risk of Loss

Once an order is transferred to the delivery carrier, title and risk of loss pass to the customer, to the fullest extent permitted by applicable law.

Questions

For shipping or delivery questions:

contact@urbisconcepts.com
647-866-0775