Yes! We love having customers schedule a viewing for a more personal shopping experience. To book an in-person viewing message us at (647) 866-0775 and we can coordinate a date and time. We are located at 16 Newbridge Road, Etobicoke.

We do not currently have an open-door schedule for viewings but are available most weekdays between 5PM - 9PM and weekends from 9 AM to 7PM. Please text us ahead at (647) 866-0775 to book a viewing.

We accept Visa and Mastercard Credit Card payments via Shopify and Cash payment in person at our warehouse. Please keep in mind that all cash orders are still subject to tax.

We offer local delivery within 100KM around the GTA region in Ontario, Canada, prices depend on the distance from our shop and will be calculated upon checkout. For all orders outside our local delviery region, please email us with your location and we will do our best to accommodate a paid delivery service to your location.

All sales are final once they have been picked up/delivered, however we are always here to help if you have any questions or issues and will always make an effort to assist if there is an issue.

Yes, we offer a range of customization options to suit your preferences and needs. From selecting the type of wood and finishes to choosing specific dimensions or adding personalized details, we strive to create furniture that aligns perfectly with your vision. Reach out to our customer support team for more information on customization options for specific products.

Absolutely! We are committed to sustainable practices and environmental responsibility. The hardwood used in our furniture comes from responsibly managed forests. We prioritize working with suppliers who adhere to sustainable forestry practices, ensuring the longevity of our natural resources

Our furniture is meticulously handcrafted by skilled artisans who possess a deep understanding of woodworking techniques. They combine traditional craftsmanship with modern technology to create furniture that exemplifies beauty, functionality, and longevity. Each piece undergoes a rigorous quality control process to ensure that it meets our high standards before it reaches your home.

We start production of the custom products the next business day after we receive your order. If you want to cancel it or make any changes, please contact us by e-mail at contact@urbisconcepts.com as soon as possible, no later than 24 hours after placing the order. Once we start the production process, further changes may not be possible to apply.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.