Terms of Service

Returns & Exchanges
At Urbis Concepts, we are committed to providing our customers with the best possible products and service. As such, we strive to ensure that all our products are of the highest quality and are free from defects.

However, due to the nature of our products, we do not accept returns or exchanges except in the case of a defective or damaged product. If you receive a defective or damaged product, please contact us immediately within 7 days of receiving the product and we will work with you to arrange a replacement.

Please note that we do not accept returns or exchanges for products that have been used or opened. We also do not accept returns or exchanges for products that are personalized or customized, as these products are made specifically for you and cannot be resold.

All sales are final and non-refundable, except in the case of a defective or damaged product.

If you have any questions about our no returns policy, please do not hesitate to contact us. We appreciate your understanding and look forward to providing you with the best possible shopping experience.

Warranty

We wholeheartedly believe in the quality of our products, therefore Urbis Concepts offers a 1 year manufacturer’s warranty. This warranty begins from the date of delivery. This warranty covers defects in workmanship only.

The 1 year manufacturers warranty does not cover regular wear, discoloration due to light exposure or negligence, misuse or accidents. In addition, the warranty does not cover abnormal use, modifications or commercial purposes. Please note that our warranties are non-transferable, and cannot be extended to re-sold items.

Final sale items are not covered under this warranty.

Solid wood pieces may experience cracking, warping and splitting due to environmental conditions (ie; humidity). If these pieces have not been properly maintained from our wood care recommendations, they will not fall under any warranty.

All solid wood tables and benches are non-refundable or exchangeable after 14 days upon receiving the items. Always inspect your new pieces right away! If you notice any manufacturing defects within 24 hours upon receiving your item, please notify our customer service team immediately with at least 3 to 4 photos so we can provide you with a solution, help with an exchange and/or schedule a time to come fix the defect.

Understanding how your wood products come about

After the wood is harvested and transformed into our spectacular products, it continues to be a living, breathing material that responds to its environment. Our wood products will naturally change, it is a part of the beauty of your purchase, it is uniquely yours. The wood responds to heat and dryness by gaining natural cracks and curves with high levels of humidity.  The color will darken or lighten, and this is all-natural change.

The wood will beautifully age and a patina will form over time depending on your usage and this is perfectly normal, please use osmo oil once every 3 months to make sure your new piece of Urbis Concepts solid wood will last you a lifetime!

At Urbis Concepts, we don't see these "imperfections" but that they are a part of what makes your piece unique and beautiful.

Damaged During Delivery

Things happen during delivery and sometimes you receive it in less than perfect condition. If your item is damaged in transit, please send a minimum of 2 pictures of the damaged items and boxes within 24 hours of arrival with your order number and name to contact@urbisconcepts.com.

We will take care of you and do our best to repair the damage or replace the item.

Please note that if you do not contact us within 24 hours for an item you found damaged during delivery we cannot be sure that the damage was caused during the delivery and will not be able to assist as easily because we are not able to then claim damage with our shipping partners on our end.