PRIVACY POLICY

Urbis Concepts Inc.

Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Urbis Concepts Inc. (“Urbis Concepts”, “we”, “us”, “our”) does not share, sell, rent, or disclose customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data and consent records are treated as strictly confidential and are used solely to provide our direct services.

1. INFORMATION WE COLLECT

Personal Information

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment information (when making a purchase or requesting a quote)
  • Communication opt-in records and timestamps (SMS, email, etc.)

Non-Personal Information

We may collect non-personal data such as:

  • IP address
  • Browser type
  • Device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication

We may maintain records of:

  • Inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide and improve our products and services
  • Process transactions and payments
  • Communicate with you regarding inquiries, appointments, updates, and services
  • Enhance website functionality and user experience
  • Maintain security and prevent fraud
  • Record communication preferences and consent

3. SMS MESSAGING & COMPLIANCE

Text Message Program Terms & Conditions

By opting into SMS communications from Urbis Concepts, you consent to receive text messages related to:

  • Appointment reminders
  • Customer support
  • Order updates
  • Service-related notifications

Opt-In & Consent

  • You will only receive SMS messages if you have explicitly opted in
  • Timestamped records of all opt-ins are maintained
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable Canadian and international regulations

Opt-Out Instructions

  • You may opt out at any time by replying “STOP”
  • A confirmation message will be sent, and no further messages will be delivered unless you re-opt in
  • All opt-out requests are processed within 24 hours

Message Frequency & Content

  • Message frequency varies based on your interaction with our services
  • Messages are limited to services you have requested or consented to
  • Promotional messages are only sent with explicit consent

Help & Support

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not responsible for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with SMS aggregators and service providers only to deliver the text messages you have consented to receive. All other use cases exclude SMS opt-in data and consent records, which are never shared.

4. INFORMATION SHARING & DISCLOSURE

We do not sell, rent, or trade personal information.

We may share information only with:

Service Providers

  • Payment processors
  • Scheduling and booking tools
  • Website hosting and analytics providers
  • SMS aggregators (solely for message delivery)

All service providers are contractually obligated to protect confidentiality and security.

Legal Compliance

  • When required by law or legal process
  • To comply with lawful requests from authorities
  • To protect our rights, users, and property

Business Transfers

  • In the event of a merger, acquisition, or asset sale
  • Customer data remains protected under this Privacy Policy

Text messaging opt-in data and consent records are excluded from all data sharing, except where required to deliver SMS services.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication
  • Regular security reviews and updates
  • Employee training on data protection
  • Backup systems and disaster recovery protocols

No system is 100% secure. While we use commercially reasonable measures, we cannot guarantee absolute security.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Analyze site traffic and usage
  • Remember preferences
  • Improve site performance and functionality
  • Measure service effectiveness

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

7. YOUR RIGHTS & CHOICES

You have the right to:

  • Access, update, or delete your personal information
  • Unsubscribe from marketing emails via the “unsubscribe” link
  • Opt out of SMS messages by replying “STOP”
  • Request information about how your data is used
  • Withdraw consent for future communications
  • File a complaint with a supervisory authority if applicable

To exercise these rights, contact us using the details below.

8. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Urbis Concepts Inc.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date. Material changes will be communicated via email or website notice where required.

10. CONTACT INFORMATION

If you have questions about this Privacy Policy or our data practices, contact:

Urbis Concepts Inc.

📍 99 Advance Road, Unit D

Toronto, ON M8Z 2S6

Canada

📞 Phone: 647-866-0775

📧 Email: contact@urbisconcepts.com

🌐 Website: https://urbisconcepts.com

By using our website and services, you consent to this Privacy Policy.