Return & Refund Policy
RETURN & REFUND POLICY
Effective Date: January 1, 2026
Applicable to orders delivered within Ontario, Canada.
At Urbis Concepts, we build solid hardwood furniture designed to last for decades.
If something isn’t right, we will address it clearly and fairly.
14-Day Return Window
You have 14 days from the date of delivery to request a return.
To be eligible:
-
Item must be unused and unassembled
-
In the same condition received
-
In original packaging
-
With proof of purchase
Returns requested after 14 days from delivery are not eligible.
To initiate a return, contact:
contact@urbisconcepts.com
Returns must be approved before shipment.
Unauthorized returns will not be accepted.
Approved returns must be sent to:
99 Advance Road Unit D Etobicoke ON M8Z 2S6
Return Shipping & Restocking Fee
-
Customers are responsible for return shipping costs.
-
A 10% restocking fee will be deducted from the approved refund.
-
Original shipping fees are non-refundable.
The restocking fee covers inspection, handling, and warehouse processing.
Final Sale Collection
The following collection is final sale and not eligible for return:
-
Live Edge Collection
In addition, the following items are non-returnable:
-
Custom or made-to-order pieces
-
Personalized items
-
Clearance or marked final sale items
-
Gift cards
Damages & Delivery Issues
Inspect your order immediately upon delivery.
If your item arrives:
-
Damaged
-
Defective
-
Incorrect
You must notify us within 48 hours of delivery.
Provide clear photos of:
-
The item
-
External and internal packaging
-
Shipping label
Email documentation to:
contact@urbisconcepts.com
If approved, we will repair, replace, or issue a partial refund where appropriate.
Damage resulting from handling, installation, or use after delivery is not eligible.
Exchanges
We do not process direct exchanges.
To obtain a different item:
-
Submit and complete an eligible return.
-
Place a new order separately.
This ensures faster processing and inventory accuracy.
Refund Processing
Once your return is received and inspected:
-
We will notify you of approval status.
-
If approved, the refund will be issued to your original payment method within 10 business days.
Financial institutions may require additional time to post funds.
If more than 15 business days have passed since approval, contact:
contact@urbisconcepts.com
Policy Scope
This policy applies exclusively to orders delivered within Ontario, Canada.
By completing a purchase, you acknowledge and agree to this Return & Refund Policy.
RETURN & REFUND POLICY
Effective Date: January 1, 2026
Applicable to orders delivered within Ontario, Canada.
At Urbis Concepts, we build solid hardwood furniture designed to last for decades.
If something isn’t right, we will address it clearly and fairly.
14-Day Return Window
You have 14 days from the date of delivery to request a return.
To be eligible:
-
Item must be unused and unassembled
-
In the same condition received
-
In original packaging
-
With proof of purchase
Returns requested after 14 days from delivery are not eligible.
To initiate a return, contact:
contact@urbisconcepts.com
Returns must be approved before shipment.
Unauthorized returns will not be accepted.
Approved returns must be sent to:
99 Advance Road Unit D Etobicoke ON M8Z 2S6
Return Shipping & Restocking Fee
-
Customers are responsible for return shipping costs.
-
A 10% restocking fee will be deducted from the approved refund.
-
Original shipping fees are non-refundable.
The restocking fee covers inspection, handling, and warehouse processing.
Final Sale Collection
The following collection is final sale and not eligible for return:
-
Live Edge Collection
In addition, the following items are non-returnable:
-
Custom or made-to-order pieces
-
Personalized items
-
Clearance or marked final sale items
-
Gift cards
Damages & Delivery Issues
Inspect your order immediately upon delivery.
If your item arrives:
-
Damaged
-
Defective
-
Incorrect
You must notify us within 48 hours of delivery.
Provide clear photos of:
-
The item
-
External and internal packaging
-
Shipping label
Email documentation to:
contact@urbisconcepts.com
If approved, we will repair, replace, or issue a partial refund where appropriate.
Damage resulting from handling, installation, or use after delivery is not eligible.
Exchanges
We do not process direct exchanges.
To obtain a different item:
-
Submit and complete an eligible return.
-
Place a new order separately.
This ensures faster processing and inventory accuracy.
Refund Processing
Once your return is received and inspected:
-
We will notify you of approval status.
-
If approved, the refund will be issued to your original payment method within 10 business days.
Financial institutions may require additional time to post funds.
If more than 15 business days have passed since approval, contact:
contact@urbisconcepts.com
Policy Scope
This policy applies exclusively to orders delivered within Ontario, Canada.
By completing a purchase, you acknowledge and agree to this Return & Refund Policy.